Reference

How We Handle Your Account and Payment Information

We collect and protect the details you share when you open your account, deposit through bKash, Nagad or Rocket, and request withdrawals. This policy explains what we gather, why we need it, and how you control it.

Account securityWallet transaction recordsWithdrawal verificationSupport contact logsCookie preferences
3777 How We Handle Your Account and Payment Information
POLICY QUESTIONS

How to Contact Us About Your Data

If you have questions about what information we hold, want to update your account details, or need to request data deletion, reach out through the channels below. Our support team handles privacy requests during business hours and will confirm receipt within one working day.

Team online

Live Chat

Open the chat widget at the bottom right of any page to speak with a support agent about your data request or privacy question. Available daily from 10 AM to midnight Dhaka time.

Email Support

Send your data access or deletion request to our support email. Include your registered mobile number and a brief description of what you need. We reply within 24 hours on business days.

Account Settings

Log into your account and visit the settings menu to update your email, change your mobile number, or review your transaction history. You can also download a summary of your recent deposits and withdrawals.

DATA HANDLING

How We Protect and Use Your Information

We encrypt wallet transaction details when you deposit through bKash, Nagad or Rocket, and we verify your mobile number before processing withdrawals. Your login sessions expire after 30 minutes of inactivity to prevent unauthorised account access. We keep your transaction records for accounting and dispute resolution, and we delete inactive accounts after two years of no login activity.

Wallet Encryption

Payment details you submit during bKash, Nagad or Rocket deposits are encrypted in transit and stored securely. We do not keep your wallet PIN or OTP codes; those stay between you and your payment provider.

Cookie Control

Essential cookies remember your login state and language preference. Optional cookies track which games you open most often so we can surface them faster next time. Disable optional cookies in your browser without affecting account access.

Account Deletion

Request full account deletion by contacting support with your registered mobile number. We remove your profile within seven business days and send confirmation to your email. Transaction records required for accounting are archived, not deleted.

Data Retention

We keep your account details and transaction history for two years after your last login to comply with financial record-keeping requirements. After that period, your data is permanently removed from active systems unless legal obligations require longer retention.

Privacy Policy Questions from Bangladesh Players

We collect your mobile number, email address, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also log your IP address and device type to protect your account from unauthorised logins.

Yes. Contact our support team with your registered mobile number and request a data summary. We will send a report of your account details, transaction history and login records within five business days.

We share transaction confirmation codes with bKash, Nagad and Rocket to process your deposits and withdrawals. We do not sell your personal information to advertisers or marketing companies, and we do not share your data outside payment processing.

Email our support team or use live chat to request account deletion. Include your registered mobile number in the message. We will close your account and remove your profile within seven business days, then send confirmation to your email.

Essential cookies keep you logged in and remember your language choice. Optional cookies track which games you play most to personalise your lobby view. You can disable optional cookies in your browser settings without losing account access.

We archive transaction records for two years after account closure to meet financial reporting requirements. After that period, the records are permanently deleted unless a legal obligation requires us to keep them longer.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.